Customer Service and Logistics Coordinator

Proactive Personnel Ltd; Barton-under-Needwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established logistics company based in Burton-on-Trent is hiring for a Customer Service & Logistics Coordinator. This role involves acting as the main point of contact for customers, managing logistical communications, and ensuring accurate operational processes. Candidates should have experience in customer service within logistics, strong communication skills, and good computer literacy. The company offers competitive benefits, including a pension scheme and 30 days of holiday.

Benefits

Competitive salary

30 days holiday per year

Life Assurance

Cash Care Health Plan

Qualifications

• Proven experience in a logistics, warehousing or transport customer service environment.
• Strong computer literacy, particularly with Microsoft Office (Excel, Outlook, Word).
• Organised, methodical and solutions-focused.

Responsibilities

• Acting as the main point of contact for customers, handling enquiries via phone and email.
• Building and maintaining relationships with key accounts.
• Coordinating inbound and outbound shipments, ensuring instructions are followed.

Skills

Customer service in logistics

Communication skills

Microsoft Office skills

Organisational skills

Education

GCSEs in Maths and English (Grade A-C)

Tools

Logistics management systems

Job description

Overview

Are you an experienced customer service professional with a background in logistics, warehousing, or transport? We are recruiting on behalf of a well-established logistics company based in Burton-on-Trent, who are looking for a Customer Service & Logistics Coordinator to join their growing team. This is a fantastic opportunity to join a reputable and people-focused business that plays a key role in supporting major clients within the logistics and contract warehousing sector.

The Role

As a Customer Service & Logistics Coordinator, you will be the critical link between customers, warehouse operations, and transport teams. Your primary responsibility is to ensure that customer expectations are met with accuracy, professionalism, and efficiency, while maintaining smooth operational processes behind the scenes.

• Acting as the main point of contact for customers, handling day-to-day enquiries via phone and email in a prompt and professional manner
• Building and maintaining strong working relationships with key accounts, with a deep understanding of their logistics and warehousing needs
• Supporting the coordination of inbound and outbound shipments, ensuring that transport and delivery instructions are clearly documented and followed
• Accurately inputting and updating operational and customer data using internal systems
• Liaising with internal departments including Sales, Warehouse, and Transport to deliver a seamless customer experience
• Managing delivery schedules, booking collections, providing PODs, and advising on lead times
• Raising sales invoices and resolving queries within 24 hours
• Logging and managing purchase orders, ordering consumables, and coordinating with suppliers
• Producing customer KPI reports and assisting in corrective action planning where needed
• Supporting stock checks and general administrative functions across the department

What We're Looking For

This role requires someone with a strong background in customer service within a logistics, transport, or warehousing environment. The ideal candidate will be confident, organised, and collaborative, with the ability to build rapport quickly and manage multiple priorities with accuracy.

Essential

• Proven experience in a logistics, warehousing or transport customer service environment
• Excellent communication and relationship-building skills
• Strong computer literacy, particularly with Microsoft Office (Excel, Outlook, Word)
• Organised, methodical and solutions-focused
• GCSEs (or equivalent) in Maths and English (Grade A-C)
• Proactive attitude and strong teamwork ethic

Desirable

• Working knowledge of logistics or warehouse management systems
• Understanding of transport documentation and shipping procedures

Working Hours & Benefits

• Hours: Full-time, 40 hours/week
• Alternating shifts: 08:30-17:00
• Flexibility during busy months (October-November, 08:00-19:00)
• Salary: Competitive, dependent on experience
• Holiday: 30 days per year (including bank holidays)
• Pension: Auto-enrolment scheme; Group Personal Pension available post-probation
• Additional Benefits:
  • Life Assurance (4x salary) - post-probation
  • Cash Care Health Plan - post-probation
  • Access to a shared team mobile if required

Why Join?

This is a brilliant opportunity for someone looking to advance their career within logistics and customer operations. You'll join a close-knit, professional team in a business that values continuous improvement, collaboration, and delivering a first-class service.

Apply now to join a fast-paced, rewarding environment where your logistics knowledge and customer service skills can thrive.

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