Customer Service /Logistics Advisor

Pertemps Derby; Derby; On-site; GBP 29,000; Full time

Job summary

A customer service logistics company in Derby is seeking a proactive Customer Service & Operations Agent to ensure high levels of customer satisfaction. The role requires excellent communication and problem-solving skills, with responsibilities including handling customer inquiries, completing service agreements, and supporting operational tasks. A valid driving licence is essential, and previous experience in a similar role is highly desirable.

Qualifications

• Full driving licence with no more than 6 penalty points.
• Must have held a full driving licence for at least 12 months.
• Previous experience in a similar role is highly desirable.

Responsibilities

• Handling incoming calls and assisting customers in branch.
• Completing service agreements and verifying customer documentation.
• Supporting operational colleagues with key tasks.
• Carrying out checks and inspections as required.
• Delivering and collecting items to/from customers.

Skills

Excellent communication skills

Problem-solving skills

Organisational skills

Attention to detail

Job description

Overview

Customer Service & Logistics Agent

£28,500 per year

Monday to Friday: 08:00 - 17:30; Alternate Saturdays: 08:00 - 12:30

We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times. The role involves building relationships and communicating with existing and prospective customers in person, over the phone, and via email. We are seeking an organised and proactive individual with excellent communication skills, who enjoys problem-solving and working with both customers and colleagues to deliver an exceptional customer experience. You\'ll need to demonstrate a strong work ethic and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Handling incoming calls and assisting customers in branch
• Completing service agreements and verifying customer documentation
• Supporting operational colleagues with key tasks
• Carrying out checks and inspections as required
• Delivering and collecting items to and from customers, ensuring all checks are completed and addressing any queries or issues

Qualifications & Requirements

• Full driving licence with no more than 6 penalty points
• Must have held a full driving licence for at least 12 months
• Hardworking, with the ability to succeed in a fast-paced environment
• Excellent attention to detail
• Previous experience in a similar role is highly desirable

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