Customer service executive fixed term 12 months

TE Connectivity Corporation; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company located in Swindon is seeking a Customer Service Executive for a fixed term of 12 months. The role involves managing orders, providing customer support, and ensuring an extraordinary customer experience. Ideal candidates should have strong interpersonal skills and 1-2 years of customer service experience. This position fosters growth in a collaborative environment.

Qualifications

• 1 - 2 years of customer service experience is preferable.
• Proactive and flexible attitude as a team member.
• Experience using SAP preferable but not essential.

Responsibilities

• Be the primary interface for account partners in the UK.
• Carry out contract reviews on orders/schedules.
• Process requests for quotations and customer returns.

Skills

Excellent interpersonal skills

Customer service experience

Ability to communicate with customers

Proactive and flexible attitude

Organized/methodical way of working

Experience handling customers

Ability to work under pressure

Experience using Outlook, Word & Excel

Tools

SAP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

Customer service executive fixed term 12 months

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity is a global leader in technology and innovation, and we’re looking for a Customer Service Representative to support our UK-based account partners. In this fast-paced role, you\'ll manage orders, quotes, and customer support while helping deliver TE’s Extraordinary Customer Experience. A great opportunity for someone with strong communication skills and a passion for customer service. You’ll work closely with internal teams while building strong customer relationships and delivering on our commitment to an Extraordinary Customer Experience. This is an excellent opportunity for someone with strong interpersonal skills, attention to detail, and a desire to grow within a collaborative, forward-thinking company.

Your main tasks:

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow up

Your ideal background

• Excellent interpersonal skills and telephone manner
• 1 - 2 years of customer service experience is preferable
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Have an organized/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience using SAP preferable but not essential
• Ability to work under pressure to tight deadlines
• Experience using Outlook, Word & Excel

#jobsEMEAxx #LI-HYBRID

Location: SWINDON, SWD, GB, SN3 5HH

City: SWINDON

State: SWD

Country/Region: GB

Travel: Less than 10%

Requisition ID: 140361

Alternative Locations:

Function: Customer Service

Job Segment: ERP, SAP, Customer Service, Technology