Customer Service Executive - Fast-Paced, Impactful Support

Focus Group; Bellshill; On-site; GBP 21,000 - 25,000; Full time

Job summary

A dynamic tech provider in the UK is seeking a Customer Service Executive in Bellshill. This position requires handling a variety of customer enquiries, focusing on delivering high-quality service amidst a high-pressure environment. Key responsibilities include managing calls and emails while resolving complaints. Ideal candidates will possess excellent communication and problem-solving skills, alongside experience in contact centers. Join a company that empowers 30,000 businesses and values diversity in the workplace.

Benefits

Generous Holidays

Paid volunteering days

Referral rewards

Regular social events

Qualifications

• Proven track record of delivering a high level of customer care and service.
• High standard of phone skills and written communication, including numerical skills.
• Good at problem solving and multi-tasking.

Responsibilities

• Manage incoming telephone calls and email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Record and track interactions with customers on the Focus Group CRM system.

Skills

Customer care

Problem solving

Multi-tasking

Organisational skills

Written communication

Tools

CRM packages

Email

Word

Job description

A dynamic tech provider in the UK is seeking a Customer Service Executive in Bellshill. This position requires handling a variety of customer enquiries, focusing on delivering high-quality service amidst a high-pressure environment. Key responsibilities include managing calls and emails while resolving complaints. Ideal candidates will possess excellent communication and problem-solving skills, alongside experience in contact centers. Join a company that empowers 30,000 businesses and values diversity in the workplace.