Customer Service Executive

Inizio Engage; Leicester Forest East; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading UK housebuilder is looking for a Customer Care Administrator to ensure a seamless after-care experience for homeowners. This role involves managing customer issues, coordinating logistics, and maintaining communication with various teams. Ideal candidates will have experience in construction or housing associations, alongside strong administration and communication skills. The company values stability and offers attractive benefits including 25 days holiday and contributory pension.

Benefits

25 days holiday + bank holidays

Contributory pension

Access to discounts & benefits portal

ShareSave scheme

Cycle to Work scheme

Life assurance

Holiday Purchase scheme

Qualifications

• Experience working within construction, new build housing, or housing associations.
• Strong administration experience in a fast‑paced environment.
• Excellent communication skills.

Responsibilities

• Manage incoming calls and log all customer issues accurately.
• Coordinate materials, subcontractors, and schedules for maintenance requests.
• Work closely with the Customer Care Manager to resolve defects.

Skills

Experience in construction or housing associations

Strong administration experience

Excellent communication skills

Ability to manage multiple tasks

Confident liaising with teams

Strong organisational skills

IT skills (Microsoft Office)

Job description

Customer Care Administrator

Location: South Leicestershire
Salary: £26,000 - £28,000
Hours: 37.5 hours (1 day working from home)
Contract: Permanent, Full Time

We’re partnering with one of the UK's most respected and high‑performing housebuilders consistently recognised as a 5‑star builder for customer satisfaction and celebrated with major industry awards, including Housebuilder of the Year, sustainability accolades, and design excellence.

This is a fantastic opportunity for someone seeking a stable, long‑term role within a friendly, experienced team that’s passionate about delivering exceptional customer service.

The Role

As a Customer Care Administrator, you’ll be an essential part of the Customer Care team, ensuring that homeowners receive a seamless and efficient after‑care experience. You’ll work closely with site teams, subcontractors, and internal departments to make sure all remedial works and customer queries are handled promptly and professionally.

Key Responsibilities

• Manage incoming calls and log all customer issues accurately
• Coordinate materials, subcontractors, and schedules to complete maintenance requests
• Work closely with the Customer Care Manager and wider team to monitor and resolve defects
• Maintain and update all customer care logs and trackers
• Process and check invoices before passing for payment
• Liaise with the Buying team to order materials
• Ensure defects are reported and followed up with subcontractors
• Arrange completion of end‑of‑defect works for Housing Associations
• Work with Site and Sales teams to support customers and resolve queries
• Organise appointments for suppliers, site teams, and contractors

Essential

• Experience working within construction, new build housing, or housing associations
• Strong administration experience in a fast‑paced environment
• Excellent communication skills
• Ability to manage multiple tasks and prioritise effectively
• Confident liaising with internal and external teams
• Strong organisational and IT skills (Microsoft Office

You’ll be joining a company that genuinely invests in its people and is committed to creating an inclusive, supportive working environment. They value stability, teamwork, and career growth.

Benefits

• 25 days holiday + bank holidays
• Contributory pension
• Access to discounts & benefits portal
• ShareSave scheme
• Cycle to Work scheme
• Life assurance
• Holiday Purchase scheme