Customer Service Executive

Inspiring Interns; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customer service provider in Greater London seeks a passionate individual for a customer interaction role. Candidates will engage with B2C customers, resolve issues over the phone, and effectively utilize CRM systems for logging client concerns. With a background in box office operations and over 2 years of customer service experience, you will contribute to a dynamic working environment that values exceptional service. Salary up to £30k based on experience, plus various perks.

Benefits

Access to VIP experiences at live events

Monthly incentive programme

Development programme

Pension scheme

Cycle to work scheme

Qualifications

• 2+ years of experience in customer service, focusing on ticketing and events preferred.
• Confident in resolving issues over the phone with B2C customers.
• Ability to adapt communication tone to various channels.

Responsibilities

• Engage with customers to address inquiries and ensure exceptional service.
• Troubleshoot issues over the phone and provide timely solutions.
• Utilize CRM systems to log client issues and track cases.

Skills

Background in box office operations

Exceptional interpersonal skills

Strong problem-solving aptitude

Proficiency in using CRM systems

Outstanding verbal and written communication skills

Empathy and active listening skills

Ability to maintain composure in high-pressure situations

Enthusiastic approach to problem-solving

Job description

Responsibilities

Customer Interaction : Love working with customers on a daily basis, addressing their inquiries, concerns, and feedback with enthusiasm and a commitment to exceptional service.

Phone-based Issue Resolution : Confidently engage with B2C customers over the phone to troubleshoot issues, resolve concerns, and provide timely solutions that meet customer needs.

Effective CRM Utilization : Leverage CRM systems to accurately log client issues, maintain comprehensive records, and track each case through to resolution.

Box Office Expertise : Utilize your background in box office operations to navigate customer inquiries related to ticketing, events, and premium experiences.

Channel-agnostic Customer Service : Deliver consistent and outstanding customer experiences across multiple communication channels, including phone, email, and live chat.

Passion for Ticketing : Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.

Issue Management : Take ownership of customer issues, ensuring prompt and effective resolution while maintaining a positive customer relationship.

Collaboration : Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.

Skills & Experience

While these qualifications are highly regarded, we appreciate the richness of diverse experiences. You don't need all of them, but they could include :

• Background in box office operations, with a genuine passion for the ticketing industry.
• Exceptional interpersonal skills, able to connect authentically with customers and deliver exceptional service experiences.
• Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
• Comfortable and confident in resolving issues over the phone with B2C customers.
• Proficiency in using CRM systems to log, track, and manage customer inquiries and issues.
• Outstanding verbal and written communication skills, adapting your tone to various communication channels.
• Empathy and active listening skills to understand customer needs and provide personalized solutions.
• Ability to maintain composure and professionalism in high-pressure situations.
• Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.

2+ years of experience in customer service, with a focus on ticketing and events preferred.

What we offer

• Becoming part of a passionate and fast-growing company
• Fun and dynamic working environment
• Access to VIP experiences at live events
• Salary up to £30k (based on experience)
• Monthly incentive programme
• Development programme
• Pension and cycle to work scheme