Customer Service - Desk Operator

Talent Finder; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable transportation company in Newport is seeking a Desk Operator for customer service. The role includes answering calls, inputting bookings, and ensuring timely dispatch. Ideal candidates should have strong communication and IT skills, and experience in customer service is beneficial. Full training will be provided, with competitive pay starting from £22,000pa. Join a friendly team with opportunities for progression.

Benefits

Training Provided

Company Pension

Free car parking

Friendly team of professional staff

Potential of management position

28 days holiday

Staff discounts

Birthdays off

Work events

Qualifications

• Experience in a similar role would be beneficial.
• Customer service experience is an advantage.
• Excellent communication skills are required.
• IT skills are essential.
• A flexible shift pattern is required.

Responsibilities

• Answering the telephone in a polite and efficient manner.
• Inputting customer bookings onto the computer.
• Ensuring emails and online bookings are inputted correctly.
• Dispatching all bookings on time using the computer system.

Skills

Customer Service experience

Excellent communication skills

IT Skills

Ability to work flexible shift patterns

Job description

Overview

Customer Service – Desk Operator | Newport | Full Time/ Part Time | From £22,000pa +

Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system.

Benefits

• Training Provided
• Company Pension
• Free car parking
• Friendly team of professional staff
• Potential of management position
• 28 days holiday
• Potential progression to management
• Staff discounts
• Birthdays off
• Work events

Responsibilities

Working as part of a team of professional drivers and desk operators, you will be responsible for:

• Answering the telephone in a polite, friendly and efficient manner
• Inputting customer bookings onto the computer
• Ensuring emails and online bookings are inputted correctly
• Ensuring all bookings are dispatched on time using the computer system

The Ideal Candidate

• Experience in a similar role would be beneficial however not essential
• Customer Service experience would be an advantage
• Excellent communication skills
• IT Skills are essential
• Able to work flexible shift patterns

Application

If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

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