Customer Service Coordinator

The Recruitment Group; West Oxfordshire; On-site; GBP 24,000 - 25,000; Full time

Job summary

A recruitment company in West Oxfordshire is seeking a Customer Services Coordinator to join their Technical Support team. You will handle calls from clients and coordinate technical engineer visits. Ideal candidates will have strong call handling skills, be self-motivated, and enjoy solving technical problems. The role offers a salary of £24,000 to £25,000 annually, and is office-based with working hours from 8:30 AM to 5:00 PM.

Qualifications

• Experience with call handling in a customer service environment.
• Ability to manage time effectively and be self-motivated.
• Comfortable working in an office setting and with computers.

Responsibilities

• Provide technical support to customers and handle inbound calls.
• Organise callbacks with technical support engineers.
• Book engineer visits for clients.

Skills

Call handling

Technical problem solving

Time management

Customer service

Computer skills

Job description

Overview

The Recruitment Group is hiring! We're on the lookout for a Customer Services Coordinator to join our client who are a growing company in the exciting renewable heating sector based in Carterton.

Responsibilities

• As a member of the Technical Support team, you are responsible for providing a number of services to our clients, including answering inbound calls from customers, organising call backs with our technical support engineers, and booking in engineer visits.
• While you will carry out a lot of your work on your own, you will be part of the technical team, which includes a team of engineers as well as an office-based technical support team.

About You

• Have experience with call handling and aren\'t afraid to have a conversation with our customers. Many of our customers have been with us for years, and we like to make sure they get the personal touch when they speak to us.
• Are able to manage their time and be self-motivated. This is so important, as our customers are busy people who rely on us and expect great customer service.
• Enjoy solving challenging technical problems by deploying logical problem solving methods.
• Are happy being in the office. This is an office based role.
• Are comfortable and confident working with a computer.
• Take satisfaction from finishing the job and doing it accurately and completely.
• Are dynamic, able to manage their time and be self-motivated.

Working Hours

The job is an office job. Office hours are 8.30am - 5.00pm. The type of work you\'ll be carrying out will be largely computer based, so you\'ll need to be comfortable and confident working with a computer.

Salary

Salary: £24,000 - £25,000 per year

How to apply

For more information and to apply, get in touch with Roxie at our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application.

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