Customer Service Coordinator

Michael Page (UK); London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm in London is seeking a knowledgeable Customer Service Coordinator to ensure client satisfaction within the beauty industry. Responsibilities include managing customer inquiries and maintaining accurate records in a supportive work environment. The ideal candidate has experience in customer service and proficiency in CRM tools. A salary range of £25,000 to £30,000 is offered along with generous holidays.

Benefits

Competitive salary

Generous holiday entitlement

Permanent position with growth opportunities

Qualifications

• Experience in customer service or administrative role within the beauty or retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using CRM software.
• Keen eye for detail and effective multitasking.
• Commitment to high-quality service.

Responsibilities

• Respond to customer inquiries promptly via various channels.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams for issue resolution.
• Provide detailed information on products/services.
• Prepare reports on customer service metrics.

Skills

Previous experience in customer service

Strong communication skills

Problem-solving skills

Proficiency in CRM software

Attention to detail

Multitasking ability

Tools

Microsoft Office

Job description

Overview

Customer service coordinator in established beauty company

Central London location with a hybrid model

About Our Client

This small-sized company operates within the beauty industry, offering tailored solutions to meet client needs. Known for its focus on quality and customer satisfaction, the organisation values professionalism and efficiency in all its operations.

Job Description

As a customer service coordinator you will be expected to

• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Provide detailed and accurate information regarding products or services offered.
• Assist in the preparation of reports and customer service metrics.
• Identify and escalate priority issues to the appropriate team or manager.
• Support the implementation of customer feedback to enhance service quality.
• Maintain a high standard of professionalism in all client interactions.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Previous experience in a customer service or administrative role within the beauty or retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A keen eye for detail and the ability to multitask effectively.
• A commitment to delivering high-quality service and achieving client satisfaction.
• Basic IT literacy, including familiarity with Microsoft Office applications.

What\'s on Offer

• A competitive salary range of £25,000 to £30,000 per annum, depending on experience.
• Generous holiday entitlement to ensure a healthy work-life balance.
• A permanent position offering job security and opportunities for growth.
• A supportive and professional work environment within the beauty industry.

If you are enthusiastic about excelling as a Customer Service Coordinator, we encourage you to apply and take the next step in your career!