Customer Service Coordinator

Saica Group; Harpur Hill; On-site; GBP 26,000; Full time

Job summary

A leading European recycling company in Buxton is seeking a Customer Service Coordinator who will manage customer expectations and ensure high levels of satisfaction. Ideal candidates have at least 2 years of customer service experience, strong Microsoft Office skills, and excellent communication abilities. This role offers competitive pay and an attractive benefits package.

Benefits

Ongoing training and development

Contributory pension scheme

Cycle to work scheme

Fresh Fruit every 2 weeks

Qualifications

• A minimum of 2 years' experience within a customer service role.
• Microsoft Office skills with Excel skills to an intermediate level.
• Excellent verbal and written communication skills.

Responsibilities

• Provide the highest levels of customer satisfaction.
• Liaise with customers and support external sales teams.
• Manage accounts assigned by the Regional Sales Director.

Skills

Customer service experience

Microsoft Office skills

Verbal and written communication skills

Attention to detail

Ability to work in a team

Job description

Overview

Customer Service Coordinator

Location: Buxton, Derbyshire, SK17 9RZ
Salary: £25,539 per annum + Attractive Benefits Package!
Contract: Fixed Term Contract - 12 Months
Shifts: 37.5 Hours a week - Monday - Friday. 8:#removed# with a 1 hour unpaid lunch
Benefits: Ongoing training and development, Funding for role specific professional qualifications, 24 Days holiday a year plus Bank Holidays, plus shut down over Christmas, Contributory pension scheme, Cycle to work scheme, Tech Scheme, Flu and eye test vouchers, Reward & Recognition scheme and Fresh Fruit every 2 weeks!

Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper.

With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX).

Sustainability at Saica begins with our values - we care, we value and we challenge.

About the role

Customer Service Coordinator: you will provide the highest levels of customer satisfaction by an efficient management of customer expectations through coordinating with all departments.

You will liaise with customers and support our external sales teams on E2E project identification and delivery.

Additionally, you will be responsible for:

• Monitoring and management of the order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
• Co-ordinating actions with other departments, such as logistic and production.
• Managing accounts assigned to you by the Regional Sales Director and Customer Service Manager.
• Dealing with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, website training.
• Maintaining the company Management System with the most up to date information concerning our customers.
• Participating in the definition and follow up of customer account plans.
• Supporting the data collection for these customer account plans.
• Attending meetings, together with Account Manager he /she works with, and the Regional Sales Director.
• Sustaining the groups Management System relating to the sales and commercial activity.
• Attending and contributing to major customer review meetings.
• Participating actively in the problem-solving process when analysing customer claims related to service issues and non-conformities.

Qualifications / Requirements

• A minimum of 2 years' experience within a customer service role.
• Microsoft Office sills with Excel skills to an intermediate level.
• Excellent verbal and written Communication skills.
• Positive can do attitude.
• The ability to work well within a team and on own in order to achieve common goals and objectives.
• Attention to detail and accuracy when complying reports.

Saica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates.

If you feel you have what it takes to be successful in this role then please click “APPLY” and submit your up to date CV and covering letter for consideration.

No agencies please