Customer Service Coordinator

Winsearch; Eccles; On-site; GBP 30,000; Full time

Job summary

A leading global producer is seeking an experienced Customer Service Coordinator in Eccles. The role involves administrative support for customer service, liaising with various departments, and maintaining relationships with clients. The ideal candidate should be proactive and innovative, focusing on customer satisfaction. This position offers a salary of £30,000 and a flexible Monday to Friday work schedule.

Responsibilities

• Co-ordinate administration activities for customer service.
• Liaise with different departments to ensure smooth operations.
• Cover for colleagues during their absence.

Job description

Customer Service Coordinator

Eccles

Monday to Friday - Flexible Time

£30,000

My client, who is a leading global producer of specialty chemicals, polymer additives and precursors, is looking for an experienced Customer Service Coordinator to join their team.

The Role

To provide support to Customers, External Sales Teams, OMMs, Commercial team, Operations team as and when required.

Responsibilities

• Co‑ordinate administration activities relating to the smooth running of the Customer Service base. Proactively dealing with customers with regards to all aspects of customer service including order progression, customer intimacy and looking for innovative ways to provide our customers with the most cost-effective solution.
• On behalf of the AM's, liaise with different departments within the Eccles site; Accounts, Technical, Logistics along with any others as required, cementing relationships and seeking to anticipate problem areas. Progress the concept of customer intimacy with selected accounts.
• Customer Service staff will cover for colleagues in their absence, understanding other colleagues' accounts, and should be prepared to maintain office cover as required.
• In co-operation with the AM, understand the benefits / disadvantages of utilising methods of logistics. In conjunction with the AM, negotiate with customers to attain a high level of se...