Customer Service Consultant - Fife (FTC)

TSB Bank; Scotland; On-site; GBP 24,000 - 27,000; Full time

Job summary

A financial institution is seeking a Customer Service Consultant (Money Confidence Expert) to join their team in Fife. This role involves helping customers gain confidence in their banking experience, providing exceptional service through various channels, and building meaningful relationships. A competitive salary of £24,000 is offered, along with benefits such as a pension plan and private healthcare.

Benefits

Cash allowance

Variable Pay Award

Company pension

25 days holidays

Private Healthcare

Qualifications

• Great with people, providing exceptional service in person, through video calls, and over the phone.
• Flair for understanding customer needs and supporting their goals.
• Ability to answer questions and resolve issues.
• Team player with a collaborative approach.
• Proficient at educating customers on digital self-service.

Responsibilities

• Help customers build confidence in banking with TSB through various channels.
• Respond to customer enquiries and proactively educate them about products.
• Build and deepen customer relationships with personalized service.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving ability

Strong team player

Digital proficiency

Job description

Overview

TSB Bank Plc, TSB. Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract. Location: Fife - Dunfermline, Kirkcaldy, Glenrothes & St Andrews. Hours: Full Time 35 hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160).

What you’ll do

At TSB, we\'re all here to give money confidence to our customers and communities. As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You’ll respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Build a great relationship, adding the personal touch and make them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with online banking and mobile app.

Location

Candidates must be able to commute to other branch locations. Typical journey from home to work up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.