Customer Service Consultant

Bravissimo; Warwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lingerie retailer is looking for a Customer Service Consultant in Warwick. This role involves providing expert fitting and style advice to customers across multiple platforms. Candidates should have a genuine desire to help and enjoy speaking with people. Full training is provided for those without experience in customer service or the lingerie industry.

Benefits

Up to 25 days holiday

50% discount on full priced items

Healthcare Cash Plan

Employer pension contributions up to 6%

Free on-site parking

Qualifications

• Hardworking and enthusiastic.
• Genuine desire to help customers.
• No previous experience necessary; full training provided.

Responsibilities

• Answer phones and respond to live chat messages.
• Provide expert fitting and style advice.
• Process orders and respond to customer emails.

Skills

Customer service

Attention to detail

Communication

Education

GCSE

Job description

Job Description:

Job information Customer Service Consultant from the Company Bravissimo, this latest Customer Service Consultant job vacancy is located in the city Warwick located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Marketing field have been opened and published up to the specified time.

Job Responsibility:

Permanent contracts, 22.5 hours - 37.5 hours per week contracts available

The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to do some evening and weekend work. The role is office based in Warwick (Tachbrook Park).

About Bravissimo

Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK and 1 shop in the US, along with a well-established ecommerce operation. Since 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated and to feel Bravissimo is their place that they want to shout about!

Bravissimo Benefits

• Up to 25 days holiday
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6%
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
• Free on-site parking at Bra HQ

About the role

At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.

Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.

About You

The most important quality for our customer service consultants is to want to help make a real difference for our customers you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.

Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.

How to Apply

If you think this is the position for you, please apply now to answer some questions and submit your CV.

Please note, should we receive enough applications, we will close this role earlier than the stated closing date so if this role is of interest, please don't delay in submitting your application.

Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.