Customer Service Consultant

TSB Bank; Kirkcaldy; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading UK bank is seeking a Customer Service Consultant to assist customers in building their banking confidence. You will provide exceptional support through various channels while building strong customer relationships. Ideal candidates are great with people, capable of problem-solving and team collaboration, with a strong focus on digital banking solutions. This role offers a competitive salary, flexible benefits, and a supportive work environment.

Benefits

9% cash allowance or flexible benefits

Variable Pay Award based on performance

Company pension contribution up to 13%

25 days holiday plus bank holidays

Private Healthcare

Qualifications

• Great with people, providing exceptional service in person and virtually.
• Flair for understanding customer needs and supporting their goals.
• Ability to address questions and resolve issues.
• Strong team player with a collaborative approach.
• Proficient in educating customers on digital self-service.

Responsibilities

• Help customers build confidence in using various banking methods.
• Respond to customer inquiries and tailored support.
• Build relationships through face-to-face and digital channels.

Skills

Exceptional customer service

Problem-solving

Teamwork and collaboration

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract

Function: Branch Banking

Location: Fife

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!