Customer Service Co-ordinator

Tarmac Trading Ltd; Snodland; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading construction company in Snodland is seeking a dedicated Customer Service Coordinator to deliver exceptional service to customers. This role involves taking ownership of enquiries and maintaining customer records while collaborating with internal teams. The ideal candidate will be customer-focused with strong IT skills and attention to detail. Benefits include a bonus scheme, enhanced holiday entitlement, and opportunities for training and development. This position allows for some hybrid working after training.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee discounts

Employee Assistance helpline

Training and development opportunities

Qualifications

• Confident in the use of IT systems.
• Positive and approachable manner.
• Capable of picking up new systems quickly.
• Demonstrates first-class customer service.
• Shows great attention to detail.
• Excellent communication skills with tenacity.

Responsibilities

• Take ownership of customer enquiries and orders.
• Deliver high levels of customer care.
• Perform accurate data entry.
• Collaborate with team members for issue resolution.
• Identify opportunities for process improvement.
• Maintain customer records in the CRM system.

Skills

IT systems proficiency

Customer service

Attention to detail

Communication skills

Resilience under pressure

Job description

Overview

Customer Service Coordinator

Job Description

Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We're currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.

Responsibilities

As a Customer Service Coordinator, you will work collaboratively across our Customer Service Team, acting as the primary point of contact for our customers and representing the face of Tarmac. Your role will be varied and impactful, including but not limited to:

• Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion
• Delivering a consistently high level of customer care, ensuring every interaction is positive and professional
• Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks
• Collaborating with team members to clarify information, resolve issues, and share insights
• Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
• Maintaining accurate customer records within the CRM system
• Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery
• Supporting the wider team in delivering in-demand products and contributing to business profitability
• Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies
• Developing strong product knowledge and staying informed about market trends through training, research, and self-study

The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation - after successful training the role is open to an element of rostered hybrid working across the team

The Ideal Candidate

To succeed in the role of a Customer Service Coordinator, the following is what we are looking for in a future colleague:

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Demonstrate first class customer service
• A high attention to detail with a positive can-do' attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team-based environment

The role is based our Snodland office in Kent and is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.

Ready to build your future?

Click Apply' to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!

#Tarmac #TarmacCareers

Tarmac Trading Limited