Customer Service Co-Ordinator

Ascent Sourcing; Bury St Edmunds; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading customer service provider in the United Kingdom is seeking an experienced Customer Service Co‑Ordinator in Bury St. Edmunds for a full-time role. The position involves liaising with customers to ensure the completion of service cases, administering orders, and maintaining strong relationships with stakeholders. Ideal candidates possess strong customer service skills, a positive personality, and Microsoft 365 experience. Benefits include free daily parking, enhanced leave, and opportunities for professional development.

Benefits

Free Daily Parking

Enhanced Maternity/Paternity leave

Discretionary performance bonus

Training and contribution to professional qualifications

Employee Assistance Programme

Qualifications

• Experience in an office setting.
• Ability to manage workload effectively.
• Professional telephone manner.

Responsibilities

• Liaising with customers and partners to ensure service completion.
• Administering orders and addressing enquiries.
• Processing orders daily and relaying information as needed.

Skills

Strong customer service ethic

Interpersonal and communication skills

Ability to resolve customer issues

Attention to detail

Team player

Microsoft 365 experience

Job description

Customer Service Co‑Ordinator – Bury St. Edmunds, £26k

I am delighted to be working with a well‑established and world leader in their sector client, seeking an experienced customer service professional to join the team in a newly created role, due to continued growth. You must have experience in an office setting.

My client is a multi‑award market leader in their sector, and will support you in your journey to becoming a valued member of their customer team.

They are currently looking for a full‑time motivated and enthusiastic individual to join the busy team in the position of Customer Service Coordinator.

Role Details

• Monday to Friday, 37.5 hours per week.
• Salary circa £26,000 per annum.
• Fully onsite.
• Will suit car owner/commuter, as not close to public transport routes.

You will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email. In addition, you will administer orders and address enquiries from both external customers and the sales teams. In addition, the position involves general administration duties within our clients operations Team. Efficiency and accuracy are essential, to ensure that our customers are dealt with in a prompt, polite and professional manner.

The role entails the daily processing of orders, relaying information internally and externally as needed, using a variety of databases, in order to service customer requirements. The role also involves significant customer contact and the ability maintain strong relationships with customers, sales team members and the wider company team.

Key Attributes

• Strong customer service ethic with internal and external customers, and high degree of personal integrity.
• Interpersonal and communication skills with face‑to‑face, phone and email customer interactions.
• Forward thinking with the ability to resolve customer issues in a timely manner.
• Ability to create and maintain relationship with key stakeholders.
• High level of accuracy and attention to detail.
• Willing and keen to learn.
• Punctual and effective management of their workload and time.
• A team player who can also work on their own initiative if required.
• Positive personality.
• Professional telephone manner.
• Microsoft 365 experience and/or experience of using other in‑house data systems.

Benefits

• Free Daily Parking.
• Established and international brand.
• Beautiful rural location.
• Free fruit, biscuits and parking, paid staff events (Christmas / ad‑hoc staff events etc).
• Enhanced Maternity/Paternity leave (with qualifying service).
• Life assurance scheme (with qualifying service).
• Eye tests and contribution to glasses for VDU.
• Discretionary performance bonus.
• Employee Assistance Programme (assess to counselling, financial advice etc).
• 5% contributory pension.
• Training and contribution to professional qualifications, as appropriate. (Our client will put their money where their mouth is on this, they have two coaches on retainer for example).
• 23 days holiday, rising with service.

Job Types: Full‑time, Permanent

Work Location: In person