Customer Service Associate Corporate Hub (G2)

Nations Recruitment; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government recruitment agency in Lincoln is seeking a Customer Service Associate to join the Customer Service Centre. Key responsibilities include serving as the first point of contact for council services and efficiently processing information. Ideal candidates will have strong customer service skills and good IT proficiency with Microsoft Office. The role requires availability Monday to Friday, with a starting rate of £12.68 per hour.

Qualifications

• Passion for delivering excellent customer service.
• Excellent communication skills.
• Good IT skills with proficiency in Microsoft Office.

Responsibilities

• Act as the first point of contact for District Council Services.
• Gather and process information efficiently.
• Deliver customer service for Lincolnshire County Council's services.

Skills

Excellent customer service

Good communication skills

IT skills

Competency in Microsoft Office

Job description

Job Category: Admin & Clerical

Job location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom

Lincolnshire County Council

Hours per week: 37

Start date: Immediate start

Salary: £12.68 per hour

Monday - Friday 08:00-18:00 excluding Public Holidays

You must be available to work Monday-Friday over the festive period excluding Bank Holidays (Christmas Day, Boxing Day & New Year's Day).

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

The Opportunity

We are currently recruiting a Customer Service Associate for our Corporate Hub at Lincolnshire County Council's Customer Service Centre you will be the first point of for District Council Services (e.g. Council Housing repairs) and other local services including Libraries and Heritage enquiries. You will be required to gather and process information efficiently and accurately.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!

About you

To be a successful Customer Service Associate you will have a passion for delivering excellent customer service and excellent communication skills. Good IT skills with a competency in using Microsoft Office and Windows is also essential!

Where will I work?

Our offices are based in Lincoln City Centre at Lancaster House.

What hours will I work?

Monday-Friday 08:00-18:00 excluding Bank Holidays. You must be available to work Monday-Friday over the festive period excluding Bank Holidays (Christmas Day, Boxing Day & New Year's Day).

What training will I be given?

You will be given a full Induction and relevant training aligned to your role and ongoing development.