Customer Service Assistant - Rochdale

Tenpin Ltd; Milnrow; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading leisure and entertainment company in the UK is seeking a Customer Service Assistant. In this exciting role, you will ensure an exceptional experience for customers by managing bookings and enquiries while maintaining cleanliness and assisting with food and drinks. The company values flexibility, energy, and a positive attitude in its employees. Great benefits and opportunities for career development are available, along with free bowling for family and friends and enhanced leave options to support work-life balance.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food when working 6+ hours

Enhanced Maternity and Paternity leave

Employee Assistance Programme

Qualifications

• Determined and enthusiastic with a proactive mindset.
• Fully flexible, including evenings and weekends.
• Approachable and organized, strong attention to detail.

Responsibilities

• Manage reception bookings and customer enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.

Skills

Excellent customer service

Communication skills

Ability to work in a fast-paced environment

Attention to detail

Team player

Job description

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

Key Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Benefits & Company Overview

• Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.
• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards
• Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.