Customer Service Assistant - Milton Keynes

Tenpin Ltd; Cranfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading entertainment company in Cranfield is seeking a Customer Service Assistant to deliver an exceptional customer experience. You will manage bookings, handle inquiries, and contribute to a vibrant entertainment atmosphere. Ideal candidates are enthusiastic and flexible to work evenings and weekends. Opportunities for career development included.

Benefits

Retailer discounts

Free bowling for family and friends

Free food when working 6+ hours

Enhanced maternity, paternity, adoption leave

Employee assistance programme

Life assurance (2x annual salary)

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Approachable, helpful, organized, with strong attention to detail.

Responsibilities

• Provide excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Prepare food and drinks while maintaining cleanliness.

Skills

Customer service

Communication skills

Flexibility (evenings/weekends)

Team player

Job description

Customer Service Assistant - Milton Keynes

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain – it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar.

Qualifications and Skills

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Company Overview

Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7, our laser combat arena and our Pingo's soft play areas.

Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.