Customer Service Assistant Gateline

Adecco; Salisbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Assistant to provide excellent service to passengers at various stations in the region. The role offers flexible shifts, training, and the chance to manage customer safety. Successful candidates will meet clear communication and presentation standards while adhering to company policies. Pay is £12.21 per hour with ongoing contracts available.

Benefits

Weekly pay

Paid breaks

Free travel on client lines

Qualifications

• Excellent communication skills for customer interactions.
• Ability to work across multiple locations effectively.
• Adherence to company policy and uniform standards.

Responsibilities

• Provide first-class service to passengers.
• Manage the automatic gates and assist customers.
• Assist with bus replacement and crowd control when needed.

Skills

Good written and verbal English

Clear DBS checks

Professional appearance

Job description

Overview

Would you like a Flexible work pattern to suit your needs, would you like to be able to choose your own shifts through setting your work availability on our scheduling tool. This is all managed through an app downloaded to your smart phone. We offer weekly pay and benefits such as holiday and paid breaks. Full online and classroom based training will be provided.

Responsibilities

• Our Customer Service Assistants, will provide a First-class service to our passengers whilst ensuring their safety at all times.
• They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.
• You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.
• You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.
• You will receive an ID Badge, that will enable you to travel on-board the clients lines free of charge, to and from shift. Your ID Badge and free travel ensures that you can travel around the network and work at multiple stations within the Region, this has a positive aspect as it will open you up to more shift opportunities
• Pay: £12.21
• Hours: Varied and flexible Monday - Sunday 6am is the earliest start and midnight is the latest finish.
• Duration: ASAP - On-going contract

Requirements

• Good written and verbal English
• Clear DBS checks
• Adhere to Adecco Rail Drug and Alcohol policy
• Well-presented and willing to adhere to Adecco Rail uniform standards
• You will be able to work across a number of stations within the Region including, Bournemouth, Southampton, Salisbury.

There will be a training event on the 11th September which you need to be able to attend in Portsmouth.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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