Customer Service Assistant - Birmingham

Tenpin Ltd; Highgate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment company in Highgate is seeking a Customer Service Assistant to provide an exceptional experience by managing reservations, addressing inquiries, and hosting events. Ideal candidates should be proactive, friendly, and skilled in customer interactions. This position offers opportunities for career development and various employee benefits, including discounts and free food during shifts.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food when working 6+ hours

Enhanced Maternity, Paternity, Adoption leave

Employee Assistance Programme

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Proven customer service experience in a fast-paced environment.
• Friendly and confident demeanor when interacting with customers.
• Ability to work varied shifts including evenings and weekends.

Responsibilities

• Manage reception bookings and address customer enquiries.
• Identify sales opportunities and contribute to revenue growth.
• Host events and assist with in-center activities across departments.
• Maintain cleanliness and food and beverage preparation as required.
• Provide a welcoming and positive customer experience.

Skills

Customer service skills

Communication skills

Flexibility

Attention to detail

Job description

Overview

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing. You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Responsibilities

• Manage reception bookings and address customer enquiries.
• Identify sales opportunities and contribute to revenue growth.
• Host events and assist with in-center activities across departments (Laser Arena, Escape Rooms, karaoke rooms, bar).
• Maintain cleanliness and food and beverage preparation as required.
• Provide a welcoming and positive customer experience, adapting to a fast-paced environment.

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service and communication skills with a can-do attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, with strong attention to detail and a strong team spirit.

About Tenpin

Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators, with 40 entertainment centres across the UK. Tenpin has been recognised as a Best Workplace and holds Investors in People GOLD accreditation. We focus on developing our people and providing opportunities for advancement.

Benefits

• Tenpin Treats – retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food when working 6+ hours
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development: Tenpin is committed to career development with opportunities for advancement; many managers started as Team Members.