Customer Service Assistant

LEGOLAND Discovery Centre; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A popular amusement center in Manchester is seeking a seasonal Customer Service Assistant. You will assist with admissions, handle guest queries, and serve in retail and the coffee shop. Ideal candidates are friendly, energetic, and enjoy engaging with families. This part-time role offers a playful atmosphere and various employee benefits including a monthly bonus and discounts.

Benefits

Monthly bonus based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Free tickets to attractions worldwide

Employee pricing up to 55% off cinema tickets

Qualifications

• Experience in retail, hospitality or other customer-facing role.
• Friendly and hardworking with a can-do attitude.
• Excellent communicator who enjoys engaging with guests of all ages.
• Enthusiastic team player who thrives in a busy environment.

Responsibilities

• Admissions processing, handling guest queries, and upselling extras.
• Serving guests in retail and coffee shop, sharing product knowledge.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Job description

What youll bring to the team

Are you looking for a seasonal job thats full of FUN at LEGOLAND Discovery Centre Manchester

Who wouldnt want to work in the ultimate indoor playground what can only be described as a giant box of LEGO!

Working here feels pretty unique and our Customer Service Assistants are a vital ingredient in the guest experience. Thats why were looking for people who strive for the best are guest focused and radiate passion and enthusiasm.

Roles & Responsibilities

• Admissions processing tickets handling guest queries and upselling extras to enhance their day
• Retail & Coffee Shop serving guests topping up shelves brewing tasty treats sharing product knowledge and making sure our shops are always bursting with LEGOtastic fun!

This is a seasonal fixed-term position. Shifts will include weekend work with the opportunity to flex up during school holidays. A minimum of 5 guaranteed hours per week is offered and all seasonal roles are on a flexible basis as availability of work may vary.

If youre friendly energetic and ready to help families have an unforgettable day wed love to hear from you!

Qualifications & Experience

• Experience in retail hospitality or other customer-facing role
• Friendly and hardworking with a can do attitude
• Excellent communicator who enjoys engaging with guests of all ages
• Fun dynamic and guest-focused personality
• Enthusiastic team player who thrives in a busy environment

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you your family and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.

Pay Range

GBP 12.31 / Hr.

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Employment Type : Part-Time

Experience : years

Vacancy : 1