Customer Service Assistant

Stafforce Recruitment; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service agency in Leeds is seeking a Customer Service Assistant. This full-time position involves answering calls and managing customer requests. Ideal candidates will possess strong communication and computer skills. The pay rate ranges from £12.21 to £12.75 per hour, and the role is a temporary to permanent position.

Responsibilities

• Provide the initial point of contact for customers.
• Answer incoming calls from customers.
• Manage incoming requests from the Customer Portal.
• Follow communication procedures and guidelines.

Skills

Phone Contact Handling Skills

Multi-Tasking

Good Computer Skills

Communication Skills

Team Player

Planning and Organizing

Innovation, Flexibility, and Adaptability

Job description

Overview

Our client based in Shipley BD17 is looking for a Customer Service Assistant to join their team. This is a full-time position Monday to Friday.

Working hours: Monday - Friday 8:30am to 5:00pm with a 4:00pm finish on Friday. The role requires working every other Saturday 9:00am - 1:00pm.

Pay rate: £12.21 - £12.75 phr. This is a temporary to permanent position.

Reference: R02

About Us: We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we\'re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.

Job Info

Job Title: Customer Service Assistant

Company: Stafforce Recruitment

Location: Leeds, West Yorkshire

Posted: Sep 22nd 2025

Closes: Oct 23rd 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

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Responsibilities

• Provide the initial point of contact for our customers.
• Answer incoming calls from customers.
• Answer emails and manage incoming requests from the Customer Portal.
• Follow communication procedures, guidelines and policies.

Qualifications and Skills

• Good Phone Contact Handling Skills
• Ability to Multi-Task, Prioritize, and Manage Time Effectively
• Good Computer Skills and Working Knowledge of MS Office Programs
• Excellent Communication Skills
• Team Player
• Planning and Organizing
• Innovation, Flexibility, and Adaptability

Application and Status

Please apply online or call us on (phone number removed).

Reference R02