Customer Service Assistant

COREcruitment; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

A dynamic drinks startup in London is seeking a Customer Service Assistant to be the first point of contact for suppliers and buyers. This role involves managing inquiries, ensuring customer satisfaction, and supporting partnerships. The ideal candidate will have experience in customer service, strong communication skills, and a positive attitude. Join a collaborative team and contribute to enhancing customer experiences while enjoying opportunities for professional growth.

Benefits

Competitive salary and performance-based bonuses

Opportunities for professional development

Collaborative and supportive work culture

Qualifications

• Experience in B2B, FMCG, drinks, hospitality or retail is preferred.
• Strong attention to detail with the ability to manage multiple tasks.
• Friendly, professional and proactive communication approach.

Responsibilities

• Support the onboarding of new buyers and customers.
• Handle customer service inquiries via phone, email and systems.
• Process orders and maintain customer service metrics.

Skills

Customer service experience

Excellent communication

Attention to detail

Team collaboration

Tools

CRM systems

Email platforms

Spreadsheets

Job description

Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package

This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.

We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business.The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.

This role will be 5 days per week in the West London office.

What this business offers:

• A competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
• The chance to work with globally recognized brands in an exciting and dynamic industry.
• A collaborative and supportive work culture.

Customer Service Manager responsibilities include:

• Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.
• Handle day-to-day customer service enquiries via phone, email and system platforms.
• Process orders accurately and efficiently, ensuring customers receive the right products on time.
• Assist in maintaining customer service metrics and updating internal systems.
• Gather customer feedback and flag trends or issues to the Customer Service Manager.
• Work closely with sales, operations and supply chain teams to resolve queries.
• Help monitor stock, deliveries and order flows to support a smooth customer experience.
• Contribute to continuous improvement by suggesting ways to enhance processes and communications.

The Ideal Customer Service Manager candidate:

• Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).
• Excellent communication skills with a friendly, professional and proactive approach.
• Strong attention to detail and ability to manage multiple tasks at once.
• Comfortable using CRM systems, email platforms and spreadsheets.
• Team player who enjoys working collaboratively with other departments.
• Positive attitude, willingness to learn and passion for helping customers.

If you are interested in having a chat about this role, please forward updated CV’s to [e-mail]

COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.
To view other great opportunities please check out our website www.corecruitment.com or call us on [phone] for a confidential chat about upcoming opportunities.Likewise, if you are looking to recruit then we would love to hear from you.
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