Customer Service Assistant

EllisKnight International Recruitment; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury student accommodation provider is seeking a Customer Service Assistant to promote their vibrant Leicester site. This role requires engaging with local students, conducting property tours, and maintaining strong relationships with universities to ensure high occupancy levels. Ideal candidates will have excellent interpersonal skills, proficiency in social media, and a proactive sales approach. The position involves 37.5 hours per week and promises an exciting opportunity within a dynamic industry.

Qualifications

• Ability to cooperate well with students and clients.
• Proficient in using various social media platforms.
• Calm under pressure in busy environments.
• Excellent telephone manner and communication skills.
• Strong customer service orientation.

Responsibilities

• Conduct tours of the property.
• Respond to enquiries through various channels.
• Build relationships with local universities.
• Drive traffic to the accommodation site.
• Process new applications in a timely manner.

Skills

Friendly and welcoming approach

Social media skills

Sales focused

Excellent interpersonal skills

Good administrative skills

Positive attitude

Job description

Customer Service Assistant Work with us at one of our client’s luxury student accommodation sites in Leicester. This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

It is 37.5 hours per week working 09:00am - 17:30pm.

Key Tasks

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conduct regular leaflet drops throughout the town and encourage visitors to the site
• Follow up on all interest and ensure that all sales opportunities are explored
• Process new applications within timescales given
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Keep up to date with competitor activities.

Knowledge and Skills

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Great skills with Social media, being able to post adverts and stream online on all used social media platforms.
• Excellent rapport building abilities.
• Sales focussed and highly proactive approach.
• High standards of dress and presentation.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails, phones and various systems.
• A positive and enthusiastic attitude with a strong focus on customer service.