Customer Service and Logistics Coordinator

Nadel International; City Of London; On-site; GBP 26,000; Full time

Job summary

A logistics company in London seeks a Customer Support role focused on inventory and logistics operations. The position involves coordinating stock movements and liaising with clients to manage shipments. Ideal candidates should have customer service experience, be highly organized, and possess strong communication skills. Successful applicants will receive a salary of £26,000 per annum, along with benefits including 23 days of paid holidays and a company pension.

Benefits

23 days paid holidays

Company Pension

Permanent contract

Referral programme

Qualifications

• Previous Customer Service experience is required.
• Highly organized and proactive.
• Excellent written and spoken English.

Responsibilities

• Coordinating and monitoring stock movements.
• Handling import/export issues.
• Creating accurate listings for merchandise.
• Liaising with clients for shipments.

Skills

Customer service

Organization

Communication

Time management

Proficiency in Outlook

MS Excel

Education

A Level education

Job description

General Information

Reports to: Head of Global Logistics & Operations

Location: Monmouth House, 87-93 Westbourne Grove, London, W2 4UL

Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm

Salary: £26,000 per annum depending on experience

Benefits: 23 days paid holidays, Company Pension, Permanent contract, Referral programme

Overview

Provide customer support for inventory and logistics. Logistics experience preferred but training possible if required.

Responsibilities

• Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses
• Handling import/export issues (training will be provided)
• Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers
• Creating SKUs (product codes) and ASN (advanced shipping notice)
• Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments
• Monitoring the support inbox and providing customer service support
• Checking and approving courier invoices
• Creating shipping documents
• Dealing with Freshdesk tickets
• Maintaining the relationship with the warehouses and ensuring they meet their SLA
• Liaising with couriers for incoming and outgoing shipments

Qualifications

• Educated to A Level preferable
• Previous Customer Service experience is required
• Highly organised and proactive
• Good communication skills
• Excellent at prioritizing, managing a variety of tasks at once
• Excellent written and spoken English
• Proficiency in Outlook
• Very good understanding of MS Excel

Equal Employment Opportunity

Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by reviewing the corresponding policy.