Customer Service and IT Coordinator

Bath & West Community Energy; Bath; On-site; GBP 22,000 - 26,000; Full time

Job summary

A community-focused energy company in Bath is seeking a Customer Service & IT Coordinator. This role is ideal for someone who enjoys helping others and has strong organisational skills. You'll be the first point of contact for customer enquiries while providing support in maintaining accurate data records. This position involves delivering outstanding service and assisting colleagues with digital tools, contributing to the improvement of operational processes within the organisation.

Qualifications

• Friendly and organised personality.
• Digital confidence and problem-solving skills.
• Experience in customer service.

Responsibilities

• Deliver outstanding customer service by phone, email and online.
• Support Home Energy enquiries and customer journeys.
• Maintain CRM records and booking processes.

Job description

Customer Service & IT Coordinator

Summary :

Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty.

We’re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team.

You’ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You’ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE.

This is not a technical IT role - it’s ideal for someone who enjoys helping people, solving problems and making things run smoothly.

Your tasks :

• Deliver outstanding customer service by phone, email and online
• Support Home Energy enquiries and customer journeys
• Maintain CRM records and booking processes
• Provide light-touch support w...