Customer Service Agent

Dev; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airport ground services provider is seeking a Customer Service Agent at Manchester Airport. The role involves ensuring positive passenger experiences, working collaboratively in a dynamic and safety-focused environment. Candidates should possess strong personal skills, be calm under pressure, and be capable of handling baggage. This full-time position offers competitive pay rates and opportunities for training and personal growth in a fast-paced airport setting.

Benefits

Industry benefits

Full training provided

Being part of a great team

Qualifications

• Strong focus on safety and delivering exceptional service.
• Ability to work collaboratively in teams.
• Self-confidence and calmness under pressure.

Responsibilities

• Ensure positive experiences for all passengers.
• Collaborate with others while focusing on safety.
• Meet airline client schedules in a fast-paced environment.

Skills

Exceptional service focus

Strong personal skills

Commitment to learning

Calm under pressure

Excellent presentation

Organizational skills

Physical capability for baggage handling

Basic to intermediate computer skills

Job description

Customer Service Agent Manchester Airport

• Full-time

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

Pay: £11.64 per hour

This is a basic rate of £10.64 per hour, in addition you will receive a monthly allowance which is an equivalent to an hourly rate of £11.64 per hour

Ready for take off? Join Swissport for a career in aviation

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!

As a Swissport Customer Service Agent, you will play a vital role in our airport operation and will be responsible for ensuring a positive experience for all passengers between the terminal and the aircraft.

We are great team players working collaboratively with others whilst being focussed on safety as our top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights.

Pay: £11.64 per hour

This is a basic rate of £10.64 per hour, in addition you will receive a monthly allowance dependent on your contracted hours which is an equivalent to an hourly rate of £11.64 per hour

What would make you stand out for this role?

• You're focussed on delivering exceptional and safe service
• You have strong personal skills and can be an effective team player
• You're committed to learning and personal growth
• You're self-confident and can stay calm under pressure
• You have excellent presentation and grooming
• You're organized and can manage your time well
• You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
• You have basic - intermediate computer skills.

Why you will love working for Swissport:

• Swissport is the world's leading provider of ground and air cargo services active across the globe
• Our roles are permanent part-time, with full training provided
• Being part of a great team
• Industry benefits
• and much more!

Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents.

We are committed to delivering safe, high quality services for our clients and their customers across the globe.

GDPR

Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

DIVERSITY & INCLUSION

Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:

• comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
• report and act upon all instances of discrimination, harassment, and bullying;
• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.

The list is not exhaustive and may vary depending on location and local customer requirements.