Customer Service Agent (Flexible Part-Time), London, UK - Immediate Start

Freddie's Flowers; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A flower delivery company in Greater London seeks a friendly customer service representative. The successful candidate will serve as the first point of contact for customers, handling inquiries and providing exceptional service. Candidates should possess excellent interpersonal skills, a proactive attitude, and the ability to effectively communicate. Responsibilities include managing customer feedback and working collaboratively with the team to enhance service quality. This role offers a hybrid work model and a range of perks, including generous holiday leave and health benefits.

Benefits

28 days annual leave

3% employers pension contribution

Life Assurance (4x annual salary)

Cycle to Work scheme

Employee Assistance Programme

Weekly lunch

An abundance of organic snacks

Learning and Development Support

Health and wellbeing sessions

Free Eye Test Vouchers

50% of Flowers for you

Team socials and events

Qualifications

• Enjoy working as part of a team.
• Able to communicate effectively both verbally and in writing.
• Able to analyse problems and find positive solutions.
• Ability to handle a busy workload and prioritise tasks.
• An interest in flowers and helping people.

Responsibilities

• Be the first point of contact for our customers.
• Capture and report customer feedback.
• Work well within your team and across departments to ensure service.

Skills

Excellent interpersonal skills

Professional writing manner

Problem-solving

Quick learner

Customer rapport building

Flexibility

Tools

Customer management systems

Office-based software

Job description

Freddie's handpick seasonal flowers and deliver them to your door in abundance. We might have grown a touch in size - from just Freddie and a milk float to an ever-budding team - but our spirit remains the same.

We're about blooming life and creativity into every home. With bundles of ways to style your stems, unbox the possibility of becoming your own florist, with personalised tutorials to show you how it's done - or style your stems your way, as you wish.

From the seed of an idea we continue to flourish; we're now a B Corp organisation. And our founding mission remains unchanged - to change the world of flowers, and to change the world with flowers.

About the role

This is a really exciting opportunity to join a fast-growing company. Freddie's Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy.

You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution.

What you'll be doing

• Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
• Capture and report customer feedback to improve our service
• Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible

Requirements

• Excellent interpersonal skills and enjoy working as part of a team
• Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
• Able to analyse problems and find positive solutions
• Quick to learn and able to think on your feet
• Ability to handle a busy workload, prioritise and be flexible
• Confidence building rapport with a customer over the phone
• Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
• An interest in flowers and helping people

Nice to have

• Previous customer support or customer facing experience
• Experience with spreadsheets, customer management systems and other office-based software

The future

Our Customer Service Team has seen a lot of growth and development over the last year, and we want to continue to push for the highest levels of customer service. You will be integral to this, and your voice heard across the company on how we support our customers.

Benefits

• 28 days annual leave
• 3% employers pension contribution
• Life Assurance (4x annual salary)
• Group Income Protection
• Employee Assistance Programme
• Cycle to Work scheme
• Long service awards and sabbaticals
• Opportunity to buy additional holiday
• Hybrid working
• Learning and Development Support
• Medicash
• Health and wellbeing sessions with The Mind Clinic
• Team socials and events
• Weekly lunch
• An abundance of organic snacks
• Free Eye Test Vouchers
• 1 CSR day per year
• 50% of Flowers for you
• x2 25% off codes for your Friends & Family

Inclusion

Freddie's Flowers recognises our success is dependent on the success of our people. Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.