Customer Service Agent

Pertemps Scotland; Kilmarnock; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A customer service recruitment agency in Kilmarnock is seeking a Customer Service Agent. The role offers hybrid working, with 3 days in the office and 2 from home. You will manage customer queries through inbound and outbound calls, build relationships, and ensure adherence to KPIs. Strong customer service experience and computer skills are essential. The position offers a salary of £25,000 plus a monthly bonus and is subject to credit and disclosure checks.

Benefits

28 days holidays (increasing to 31 days after 5 years)

Pension (5% employee and minimum 4% employer contributions)

Life Assurance (3 x annual salary)

Free medical, dental, and optical healthcare cash plan

Qualifications

• Available for Monday-Friday and occasional Saturday Shifts.
• Must be able to pass a credit check and disclosure check.

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.

Skills

Strong Customer Service experience

Strong Computer Skills

Driven and Confident individual

Experience working to meet set KPIs

Job description

Position:Customer Service Agent

Location:Kilmarnock (Hybrid)

Salary:25,000 + monthly bonus

Start date is 5th of January 2026, interviews happening now!

Overview of some benefits

• Salary:25,000 paand opportunity to earn up to300 bonusper month
• Hybrid working3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
• 28 days holidays(increasing to 31 days after 5 years)
• Pension(5% employee and minimum 4% employer contributions)
• Life Assurance(3 x annual salary)
• Free medical, dentalandoptical healthcarecash plan

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and Confident individual, willing to learn new skills.
• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong Computer Skills

You must be able to pass a credit check and disclosure check to be successful in this position.

For more information on these positions, please apply to the link and one of our Team will be in touch.