Customer Service Agent

Personnel Solutions (Midlands) Ltd; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A staffing agency in Bristol is hiring a Temporary Customer Service Agent to manage customer inquiries, perform data entry, and ensure a high standard of service. The ideal candidate should have previous experience in customer service and strong interpersonal skills. This ongoing role offers Monday to Friday hours, starting immediately and likely lasting at least six months.

Qualifications

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.

Responsibilities

• Manage incoming customer enquiries via phone and email.
• Perform data entry tasks accurately and efficiently.
• Communicate effectively with customers to understand their needs.

Skills

Customer service experience

Data entry proficiency

Interpersonal skills

Job description

Overview

Temporary Customer Service Agent position for a Client in Bristol.

Responsibilities

• Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Experience / Qualifications

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Experience in upselling or sales support is an advantage but not mandatory.
• A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Details

• Hours: Monday–Friday 8:30am – 5:00pm.
• Location: Avonmouth.
• Availability: Successful candidates will need to be available immediately or on 1 week notice.
• Duration: This is an ongoing temporary role which is likely to be ongoing for at least 6 months.