Customer Service Advisor / Veterinary Lab Assistant

Medivet Group; Watford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A nationwide veterinary service provider is seeking a candidate for a blended role in customer care and laboratory services. Responsibilities include managing client relationships, preparing biological samples, and maintaining quality standards. Previous customer service experience is essential, and training will be provided for those without laboratory experience. Join a people-first team where you can make a genuine impact.

Qualifications

• Experience working in a customer-facing environment is essential.
• Strong attention to detail is required.
• Demonstrable organizational skills with the ability to prioritize tasks.

Responsibilities

• Provide information about testing and services to customers.
• Build and maintain relationships with clients.
• Prepare biological samples for testing.

Skills

Customer service experience

Effective communication skills

Organizational skills

Attention to detail

Ability to work under pressure

Team collaboration

Job description

This is a blended role encompassing both the delivery of exceptional customer care to current and new clients as well as receipt, preparation and recording of laboratory tests.

In this role you will be part of our veterinary diagnostic laboratory providing diagnostic services in Haematology, Clinical Chemistry, Microbiology, Cytology, and Molecular Biology.

Working collaboratively, we have a strong focus on personal customer care, quality, and innovation for our veterinary clients and their patients.

What You’ll Do

• Provide information about new and existing testing and services to customers.
• Build and maintain excellent relationships with clients dealing with any questions and queries, escalating any as required.
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
• Receive biological samples from customers and preparing them for testing.
• Recording results and data into the management system and managing supporting documentation.
• Distribute supplies to our customers, along with supporting them with sample concerns or questions received.
• Sorting and distributing incoming and outgoing deliveries and performing other general tasks within the unit.
• Participate in maintaining the Quality Standards within the department alongside audits as required.

What you’ll bring

• Experience of working in a customer facing environment.
• Effective communication skills both written and verbal.
• Demonstrable organisational skills with the ability to prioritise tasks.
• Strong attention to detail
• Resilience to work under pressure in a busy environment.
• A focus on working collaboratively as part of a wider team.
• Ability to work flexibly across a working pattern with alternating Monday to Friday or Tuesday to Saturday.

Previous customer service/ receptionist experience is essential.

Previous experience of working within specimen reception and/or a laboratory environment is advantageous but not essential, as full training will be provided.

Why Medivet - Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.