Customer Service Advisor & Trade Support Assistant

AWD online; Par; On-site; GBP 27,000; Full time

Job summary

A manufacturing designer and retail company in Par, Cornwall, is seeking a Customer Service Advisor & Trade Support Assistant. The role involves responding to customer inquiries, managing complaints, and maintaining customer databases. Ideal candidates should have great communication skills and attention to detail. Full training is provided to ensure excellent customer service. The company offers benefits including holiday, pension schemes, and employee discounts.

Benefits

25 days holiday plus Bank holidays

Pension Scheme

Employee discounts

Quarterly bonus scheme

Free on-site car park

Casual dress

Company events

Qualifications

• Experience in customer service or administrative roles is preferred but not essential.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond promptly and professionally to customer enquiries via email, phone, and online chat.
• Handle various daily customer requests, including providing product and stock information.
• Resolve customer complaints and offer suitable solutions.
• Maintain an accurate customer database (CRM).
• Participate in ongoing training and development.

Skills

Customer service

Communication skills

Attention to detail

Data entry

CRM usage

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Job Title

Customer Service Advisor & Trade Support Assistant who is organised, driven and dedicated with great communication and administration skills is required for a well-established and growing manufacturing designer and retail company based in Par, Cornwall, South West England.

FULL PRODUCT TRAINING PROVIDED

SALARY: £27,000 per annum + Benefits

LOCATION: Par, Cornwall, South West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday to Friday - 40 hours a week, between the hours of 9:00am and 5:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Trade Support Assistant who is organised, smart and dedicated with great communication and administration skills.

Working as a Customer Service Advisor / Trade Support Assistant you?ll be the first friendly voice customers hear. You'll answer incoming calls and enquiries, helping them with whatever they need.

As the Customer Service Advisor / Trade Support Assistant you will be a real team player who's passionate about delivering brilliant customer service. You'll be comfortable using computers to ensure customers receive top-quality products and fantastic service every time.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Customer Service Advisor / Trade Support Assistant include:

• Customer Support: Respond promptly and professionally to all customer enquiries and concerns via email, phone, and online chat
• Daily Enquiries: Handle a range of daily customer requests, including providing product and stock information, quotes, and helping with sales orders, engraving, returns, replacements, and complaints
• Customer Satisfaction: Listen, identify and understand customers' needs to ensure their satisfaction, always keeping the customer's journey in mind
• Resolving Issues: Manage customer complaints, offering suitable solutions and alternatives within set SLA timeframes, and follow up to ensure a satisfactory resolution
• Service Improvement: Use customer feedback to help improve products and services, passing on insights to various departments
• Proactive Monitoring: Monitor products on the website and social media to ensure the best possible customer experience from browsing to buying
• Order Tracking: Proactively track all orders using courier dashboards to prevent delivery problems, updating spreadsheets daily and keeping customers informed
• Database Management: Keep the customer database (CRM) accurate and up to date
• Telephone Communication: This role involves a mix of incoming and outgoing calls, so you must be comfortable speaking on the phone
• Training and Development: Full training will be provided before the start of the role, with ongoing support given throughout, as you will be at the forefront of communication with clients.

CANDIDATE REQUIREMENTS

• Previous experience in trade support, Customer services or a similar administrative role (preferred but not essential)
• Strong attention to detail and accuracy in data entry and documentation
• Experienced in the use of Microsoft Office, Outlook, Excel, Word, Teams
• A passion for learning and improving your product knowledge to assist you and our customers
• Take pride in your work and enjoy being part of a very busy committed team
• Ability to prioritise tasks and work under pressure to meet deadlines
• Excellent communication and interpersonal skills
• Polite and friendly, whilst being driven to succeed and deliver
• A proactive and problem-solving mindset
• Previous experience of using CRM database communication notes / appointment call follow up
• Able to work under pressure to deadlines, targets and KPI’s
• Willingness to undertake training modules set out by the company

BENEFITS

• Full time hours contract
• Growing successful young company that listens to their employees
• A friendly small team environment
• Free on-site car park
• 25 days holiday plus Bank holidays
• Pension Scheme
• Casual dress
• Company events
• Employee discounts
• Quarterly bonus scheme linked on performance

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13858

awd online | http://www.awdo.co.uk