Customer Service Advisor - Punjabi Speaking - IMMEDIATE START

Office Angels; Metropolitan Borough of Solihull; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A successful tech company in Solihull seeks a Punjabi Speaking Customer Service Advisor to join their expanding team. This role involves supporting customers, managing queries, and ensuring excellent service delivery. The ideal candidate will be fluent in Polish and English, possess strong IT skills, and enjoy interacting with customers. The position offers an attractive benefits package including 25 days of holiday, hybrid working, and opportunities for growth.

Benefits

25 days of holidays

Company bonus

Health insurance

Pension contribution

Hybrid working arrangements

Qualifications

• Strong ability to communicate with customers.
• Capability to learn new systems quickly.
• Proficiency in prioritizing tasks to meet deadlines.

Responsibilities

• Work within a team to provide exceptional customer service.
• Support customers via phone and email.
• On-board new customers and address general accounts queries.
• Record all interactions in the CRM system.

Skills

Fluent in Polish and English (spoken and written)

Excellent customer service skills

Good IT skills

Job description

Overview

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading...

JOB TITLE: Punjabi Speaking Customer Service Advisor

LOCATION: Solihull

SALARY: Up to £25K

HOURS: 9am to 5.30pm, Monday to Friday - must offer some flexibility

START: Immediately

TERM: Temp - Perm

What’s in it for you?

• 25 days of holidays to relax and recharge
• Company bonus to reward your hard work
• Hybrid working arrangements for flexibility
• Pension contribution matching to secure your future
• Health insurance to keep you feeling your best

Office Angels are excited to be working one with of our favourite clients located in the heart of Solihull, a successful tech company who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY!

Day-to-day duties

• Working as part of a team of Client Support Coordinators
• Supporting Romanian speaking customers via phone and email
• On-boarding and set up of new customers
• Support clients with VAT and Accounts queries alongside more general requests
• Liaising with technical department regarding system and technical queries
• Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

We\'d love to speak to candidates who:

• Fluent in Polish and English (spoken and written).
• Enjoy speaking with Customers providing an excellent service
• Have good IT skills and can learn new systems quickly
• Able to prioritise tasks, meeting tight deadlines

Why work for this company?

• Having placed with them for over 5 years now, we have seen our candidates grow and progress within the business- this could be you!
• You will liaise with different teams and external contacts, enhancing your communication skills
• Your training will come from the very best talent in the tech sector
• You will be joining a new team which is rapidly expanding offering lots of room for progression
• The office is great; modern, bright and very friendly - the team are industry leaders

Next steps

If you are a positive and proactive individual with a passion for delivering excellent customer support, then we want to hear from you. Join our client\'s dynamic team and be part of their continued success then please apply online today or email your CV directly to [e-mail]. Alternatively, you can contact us on to discuss over the phone. Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.