Customer Service Advisor - Permit Management Team

Agena Group; Slough; On-site; GBP 27,000; Full time

Job summary

A dynamic customer service company in Slough is seeking a Customer Service Advisor to manage inquiries, process parking permits, and provide exceptional support. The ideal candidate will have excellent communication skills and a commitment to delivering high-quality service. This role offers a salary of £26,208 per annum with a standard 40-hour work week in a fast-paced environment.

Benefits

Free onsite parking

Smart casual dress code

Qualifications

• Excellent interpersonal skills.
• Ability to communicate clearly and positively.
• Commitment to accuracy and confidentiality.

Responsibilities

• Be the first point of contact for customer enquiries via telephone and email.
• Resolve car parking permit queries with a solution-focused approach.
• Deliver exceptional customer service at every touchpoint.

Skills

Professional telephone manner

Strong customer service experience

Meticulous attention to detail

Solid IT skills (Word, Excel, Outlook)

Ability to work under pressure

Job description

Overview

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you enjoy solving problems, staying organised, and making a real difference to people\'s day-to-day experiences? We are looking for a Customer Service Advisor to join our dedicated Permit Management Team. This is a dynamic, customer-focused position where no two days are the same. From processing and printing parking permits to providing accurate advice over the phone, you\'ll be handling a high volume of incoming enquiries from members of the public, clients, and other stakeholders. To thrive in this role, you\'ll need to be confident, adaptable, detail-oriented, and able to stay calm under pressure. If you enjoy working in a fast-moving environment and get satisfaction from helping people, this could be the role for you.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact us. We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.

(No agency speculative contact - thank you)

Responsibilities and Duties

• Be the first point of contact for customer enquiries via telephone and email
• Resolve car parking permit queries with a helpful, solution-focused approach
• Deliver exceptional customer service at every touchpoint
• Process, print, and issue permits accurately and efficiently
• Maintain high standards of quality and compliance in all administrative tasks

Qualifications and Skills

• A professional telephone manner and excellent interpersonal skills
• Strong customer service experience with the ability to communicate clearly and positively
• A high level of discretion and respect for confidentiality
• Meticulous attention to detail and commitment to accuracy
• Ability to work under pressure, multi-task, and prioritise effectively
• Solid IT skills, particularly in Microsoft Word, Excel, and Outlook
• Proactive mindset - able to spot issues before they arise and respond appropriately
• A supportive team player who also works well independently
• Enthusiasm for working in a fast-paced, service-oriented environment

Additional Information

Salary: £26,208 per annum

Hours: 40 per week with 1 hour for lunch. Office hours are 9am - 5pm.

Location: Slough

Office details: Free onsite parking. Smart casual dress code Monday - Thursday, dress down on Friday.

Selection Process

Our selection process is as follows: Application - Interview on site with role related task. You must be able to legally live and work in the UK without restriction.