Customer Service Advisor (Complaints) - Glasgow

Reed Talent Solutions; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A key staffing provider is seeking Customer Service Advisors in Glasgow to handle customer complaints and provide solutions via phone and email. This temporary role offers flexible hours and requires strong customer service skills. The ideal candidates will be resilient and passionate about customer service. A pay rate of £12.97 per hour is offered, with a supportive and inclusive work environment.

Qualifications

• Experience in a fast-paced customer service environment.
• Proven ability to handle difficult complaints professionally.
• Strong telephony experience.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Passion for delivering great customer experiences

Confidence in taking consecutive phone calls and handling complaints

Ability to prioritize and manage workloads

Flexible and adaptable to changing customer demands

Enthusiastic and responsive

Self-motivated, able to work independently or as part of a team

Ability to work under pressure and meet deadlines

Good level of spoken English and clear communication skills

Tools

Email software

Spreadsheet software

Word processing software

Job description

Overview

Customer Service Advisors wanted! Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Glasgow.

Job Details

• Role: Customer Service Advisor (Complaints)
• Location: CE, Glasgow Mail Centre, 20 Turner Road, Glasgow. G21 1AA
• Start Date: 16/06/2025 (other start dates available)
• Pay Rate: £12.97 per hour
• Contract: Temporary (up to 12 weeks, with potential extension)
• Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

*Please note that Saturday flexibility is required.*

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?