Customer service advisor - 4 days Homeworking

Cactus Search; Belfast; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading recruitment agency is seeking customer service advisors in Belfast. This role involves assisting customers both onsite and remotely, with training provided. Candidates should demonstrate good customer service skills and be flexible for interviews. Competitive salary of £26,200 offered, with opportunities for growth in a large contact center environment.

Benefits

Full training provided

Qualifications

• Experience in customer service roles is a plus.
• Ability to work in a fast-paced environment.
• Flexibility to attend interviews when required.

Responsibilities

• Act as the primary contact for customer queries.
• Assist customers over the phone with their inquiries.
• Update CRM to minimize repeat calls.

Skills

Customer service skills

Communication

CRM system management

Job description

Overview

We are currently recruiting for a number of customer service advisors to work for one of the UK's largest contact centre companies.

This role will be working onsite 1 day per week and from home the other 4 days – All equipment provided

Salary: This role pays a salary of around £26,200

You will be based out of their office in Belfast representing my client and offering a world class service to their customers who are a leading household name.

This is a great opportunity to join the Call Centre world, gain full extensive 4 week training and embed yourself within a marketleading company with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.

The role

• You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
• Taking calls to help customers
• Making customer aware of any changes to manage their expectation
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
• Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query

There are a number of permanent positions available.