Customer Service Advisor

Jago Consultants; Weybridge; On-site; GBP 22,000 - 24,000; Full time

Job summary

A prestigious car dealership in Weybridge is seeking a Customer Service Advisor to join their team. Your role will involve ensuring customers are informed about necessary service and repair work, advising on costs, and managing customer records. No automotive experience is required, but a strong customer service background is essential. The position offers a salary of £22,000 – £24,000 with Monday to Friday working hours and potential Saturday shifts.

Qualifications

• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence is required.

Responsibilities

• Ensuring customers are aware of service and repair work required.
• Advise on estimated costs of repairs and work to be undertaken.
• Produce job cards on in-house computer system.

Skills

Customer Service background

Excellent communication skills

Professionalism

Job description

Overview

A very exciting opportunity with a Prestigious Car Dealership in the Weybridge area of Surrey who are actively looking for a Customer Service Advisor / Parts Person to join their friendly team. No Automotive experience is necessary. Strong Customer Service background is essential!

Job Role – Motor Vehicle Customer Service Advisor

Salary – £22,000 – £24,000

Working hours – Monday to Friday 8am to 6pm (Potentially one or two Saturdays a month).

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements / Qualifications

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence
• Excellent communication skills
• Excellent Customer Service skills
• As a Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.