Customer Service Advisor

Lloyd Recruitment - Epsom; Wales; On-site; GBP 24,000 - 26,000; Full time

Job summary

A customer service recruitment agency is seeking a Customer Service Advisor to join a busy team in the United Kingdom. The role involves assisting property owners and tenants with queries and updates, with necessary training offered. Candidates should be confident communicators, able to multi-task, and enjoy providing positive customer experiences. Competitive salary and benefits including holiday and pension are offered.

Benefits

33 days holiday

Free parking onsite

Career progression

Training Courses funded

Pension

Qualifications

• Ability to handle customer queries effectively.
• Experience in a fast-paced environment.
• Willingness to work during busy periods.

Responsibilities

• Take down details of customer situations and update systems.
• Book in appointments for customers.
• Transfer calls to other departments when necessary.

Skills

Confident communicator

Positive customer service

Multi-tasking

Job description

Overview

Customer Service Advisor

Working as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You'll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Responsibilities

• Each call will require you to take down details of the specific situation, updating the system accordingly
• Booking in appointments
• Transferring calls through to the wider business if needs be

Finer Details

• £24,570 per annum - increasing to £26,000 depending upon individual performance.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Pension
• Core hours are 9-5.30pm - however during winter months, they are open from 7.00am - 8.00pm, and the team work on split shifts to cover these hours. You'll also need to be prepared to work 1 weekend day per month (on a rota basis).
• If you feel that you match the above, don\'t hesitate to send us your CV for consideration.

Notes

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

KW 15159