Customer Service Advisor

CCA Recruitment Group; United Kingdom; On-site; GBP 25,000; Full time

Job summary

A recruitment agency in the UK is looking for a Remote Customer Service Advisor to assist customers with their inquiries. The ideal candidate will have customer service and sales experience, working flexible shifts. This full-time role offers a competitive salary and training from the client.

Qualifications

• Experience in a contact center environment.
• Ability to build rapport with customers.
• Flexible with shifting hours.

Responsibilities

• Act as the first point of contact for customers.
• Assist customers with faulty goods.
• Handle customer requests in a timely manner.

Skills

Customer service experience

Sales experience

Effective communication

Job description

Overview

ROLE: Remote Customer Service Advisor
SALARY: 24,500
LOCATION: Bedworth - Hybrid with 1 or 2 days in office per week
HOURS: You'll work a flexible 37.5-hour shifts between Monday - Sunday 8am - 8pm.
CONTRACT: Full time and Permanent
START DATE: September

Here at CCA Recruitment we are teaming up with our client who is the largest provider in aftercare for domestic appliances.

What does the role entail

• Acting as the first point of contact for customers who need help.
• Assisting customers calling regarding faulty goods.
• Building rapport with our customers and getting to know their needs.
• Our client will provide you with training; you just need to provide your customer service experience and knowledge and you’ll be a great match.
• This is an inbound customer service role where you will be dealing with the customers request in a timely manner. We do ask that you only apply if you have Sales experience in a contact centre where you have sold/upsold to customers.

If this is the role for you and your criteria matches, please apply today!

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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