Customer Service Advisor

Anderson Wright Consulting; Stafford; On-site; GBP 26,000; Full time

Job summary

A leading independent customer service company in Talke is seeking a Customer Service Advisor. This role requires excellent communication skills and a passion for helping people. The successful candidate will handle high volume calls, resolve customer issues, and maintain records. The position offers a salary of £25,400 plus performance bonuses, ongoing training, and a supportive work environment.

Benefits

20 days holiday plus Bank Holidays

Onsite parking

Fantastic opportunity to build a career

Excellent ongoing training and support

Fun days and events

Qualifications

• Ideally experienced dealing with customers on the telephone.
• Passionate about helping people.
• Able to work in a fast-paced environment.
• Due to location, it is preferred you have your own transport.

Responsibilities

• Dealing with high volume incoming calls.
• Resolving customer issues in a timely manner.
• Liaising with external contractors to manage resolutions.
• Maintaining accurate customer records using the in-house system.

Skills

Excellent communication skills

Problem solver

Team player

Able to work under pressure

Excellent PC skills

Patient

Job description

CUSTOMER SERVICE ADVISOR TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manage resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £25400 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR TALKE - £25400 plus performance bonus after 6 months