Customer Service Advisor

Ee; Seaton Delaval; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in North Tyneside seeks a resilient individual for a Payment Support role. You'll assist customers with billing and payment issues, providing personal and expert service. The position offers a starting salary of £25,087.00 plus commission, flexible scheduling, and numerous benefits, including 24/7 online GP access and generous family leave policies.

Benefits

Attractive salary

Online GP access

Paid carer’s leave

Family Leave benefits

EE & BT product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Private Healthcare options

Qualifications

• Experience in navigating challenging situations.
• Ability to provide excellent customer service.

Responsibilities

• Support and guide customers during difficult times.
• Assist with billing queries and payment issues.
• Deliver personal and excellent service.

Skills

Resilience

Customer support skills

Communication

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: October 2025 onwards

Why this job matters

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with our training, you'll become the expert they need. Every interaction delivers a personal, excellent service.

We understand life is dynamic, and this role is designed with flexibility. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• An attractive starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave in the first year.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan to cover commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?