Customer Service Advisor

Pertemps Recruitment Ltd; Rosyth; On-site; GBP 21,000 - 26,000; Full time

Job summary

A well-established recruitment firm in Rosyth is seeking a Customer Service Advisor to provide exceptional support across phone, email, and social media. Candidates must have previous customer service experience and strong communication skills, along with the ability to multitask in a fast-paced environment. This is a permanent, full-time position offering a competitive salary up to £25,500. Saturday working is required once every four weeks.

Benefits

Competitive salary based on experience

A range of company benefits

Career progression pathways

Positive, inclusive culture

Qualifications

• Must have previous experience in customer service or a similar role.
• Excellent communication skills and a customer-first attitude are essential.
• Must be detail-oriented and possess strong problem-solving skills.

Responsibilities

• Be the first point of contact for customers across various channels.
• Deliver outstanding support and resolve queries efficiently.
• Process orders, returns, and refunds in line with company procedures.

Skills

Excellent communication skills with a customer-first attitude

Previous experience in customer service or a similar role

Strong attention to detail

Confident problem-solving skills

Ability to multitask

Comfortable using CRM systems

Tools

CRM systems

MS Office

Job description

Overview

Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. We are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.

Job Title: Customer Service Advisor

Location: Rosyth

Salary: Up to £25,500 - Based on Experience

Start Date: ASAP

Job Type: Permanent - Full Time

Working pattern: Saturday working required - 1 in 4

What’s on Offer

• Competitive salary based on experience
• A range of company benefits
• A positive, inclusive, and team-oriented culture
• Clear pathways for career progression and development

Key Responsibilities

• Be the first point of contact for customers across phone, email, live chat, and social media.
• Deliver outstanding customer support and resolve queries efficiently.
• Promote products and services, using up-selling and cross-selling techniques where appropriate.
• Process orders, returns, and refunds in line with company procedures.
• Maintain accurate and detailed records of customer interactions.
• Escalate unresolved issues to the appropriate internal teams.
• Meet and exceed service KPIs.
• Share customer insights to help improve service delivery.

Key Skills and Experience

• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

If you are interested in the Customer Service Advisor position, please click apply now.