Customer Service Advisor

Pertemps; Rosyth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected recruitment agency is seeking a confident and proactive Customer Service Advisor in Rosyth. The role involves being the first point of contact for customers, delivering exceptional support across various channels, and promoting products. Ideal candidates will have prior customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. This position offers a competitive salary based on experience and opportunities for career advancement.

Benefits

Competitive salary based on experience

A range of company benefits

Positive and inclusive culture

Pathways for career progression

Qualifications

• Previous experience in customer service or a similar role.
• Strong attention to detail and confident problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers across multiple channels.
• Deliver outstanding customer support and resolve queries efficiently.
• Process orders, returns, and refunds in line with company procedures.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Problem-solving skills

Multitasking ability

CRM software proficiency

Tools

MS Office

Job description

Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.



Job Title:Customer Service Advisor
Location:Rosyth
Salary:£25,500- Based on Experience


Start Date: ASAP
Job Type: Permanent







What’s on Offer:

• Competitive salary based on experience
• A range of company benefits
• A positive, inclusive, and team-oriented culture
• Clear pathways for career progression and development

Key Responsibilities:

As a Customer Service Advisor, you will:

• Be the first point of contact for customers across phone, email, live chat, and social media.
• Deliver outstanding customer support and resolve queries efficiently.
• Promote products and services, using up-selling and cross-selling techniques where appropriate.
• Process orders, returns, and refunds in line with company procedures.
• Maintain accurate and detailed records of customer interactions.
• Escalate unresolved issues to the appropriate internal teams.
• Meet and exceed service KPIs including AHT and CSAT.
• Share customer insights to help improve service delivery.

Key skills and experience required for the Customer Service Advisor role include:

• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

If you are interested in the Customer Service Advisor position, please click apply now.