Customer Service Advisor

Staffline; Risley; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Advisor to join their team in Warrington. The role offers a salary of £25,000 per annum, working full-time hours. Responsibilities include responding to customer inquiries, managing communication channels, and ensuring customer satisfaction. Ideal candidates will have experience in customer service, excellent communication skills, and a positive attitude toward learning. Opportunities for career progression and various employee benefits are provided.

Benefits

Quarterly performance bonus

20 holidays plus bank holidays

Sharesave scheme

Loyalty scheme

Career progression opportunities

Qualifications

• Experience in a customer service or contact centre environment is preferred.
• Strong communication and interpersonal skills are essential.
• Proficient IT skills and ability to work independently.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Manage incoming calls, emails, and chats, ensuring satisfaction.
• Resolve customer issues efficiently.

Skills

Previous experience in customer service

Excellent communication skills

Problem-solving ability

Competent IT skills

Ability to multitask

Positive attitude

Tools

CRM systems

MS Office

Job description

Overview

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client’s growing team based in Warrington.

Staffline is recruiting Customer Service Advisors based in Warrington.

The rate of pay is £25,000 per annum. This is a full-time role working Monday to Friday. The hours of work are: 9am to 5pm.

Key Responsibilities

• Responding promptly and professionally to customer enquiries.
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker

• Previous experience in a customer service or contact centre environment.
• An interest in progressing to a management position.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• £25,000 plus quarterly performance bonus.
• Full training and ongoing support.
• 20 holidays which increases with length of service plus bank holidays.
• Sharesave scheme.
• Loyalty scheme.
• Opportunities for career progression.
• Friendly and inclusive team environment.

Job ref: 1BUNZLHC

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