Customer Service Advisor

Rydon Homes; New Forest; On-site; GBP 24,000; Part time

Job summary

A facilities management company is seeking a part-time Customer Service Advisor in New Forest, England. The role involves managing a repairs helpdesk, taking calls, and coordinating work for engineers. The ideal candidate should have customer service experience and excellent communication skills. Benefits include a competitive starting salary of £23,625 per annum, holiday entitlement, and access to a range of employee benefits including a pension scheme and flexible benefits.

Benefits

Competitive salary

25 days holiday

Pension scheme

Flexible benefits

Employee referral scheme

Eyecare vouchers

24/7 EAP Service

Career progression opportunities

Qualifications

• Previous customer service or helpdesk experience is preferred.
• Excellent customer service skills, with strong telephone and written communication.
• Ability to work well in a team environment.

Responsibilities

• Monitor outstanding repair calls within the helpdesk.
• Take calls from the public regarding hospital appointments.
• Plan daily works for site engineers.
• Ensure effective communication between operational team and client.
• Order materials required by the engineers.

Skills

Customer service experience

Communication skills

Teamwork

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

Overview

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

Responsibilities

• Monitor the outstanding repair calls within the helpdesk.
• Take calls from general public who are requiring guidance regarding hospital appointments.
• Plan daily works for site engineers.
• Ensure effective communication between our operational team and our client.
• Order materials required by the engineers, speaking to suppliers and contractors.
• Provide additional administration and support for other team members and managers.
• Assist in compiling reports and monitor compliance, highlighting or escalating any areas of concern.

Qualifications and Skills

• Previous customer service or helpdesk experience. Experience with a maintenance company/contractor is preferred but not essential.
• Excellent customer service skills, including strong telephone and written communication.
• Can-do attitude and ability to work well in a team.
• Proficiency with Microsoft Word and Excel.

Employment Details

We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part-time basis of 34 hours per week. Working hours are Monday to Thursday 10:30am - 6:00pm (with a half-hour break) and Friday 12:00 - 6:00pm.

About Rydon

Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Benefits

• Competitive starting salary of £23,625 per annum based on part-time hours of 34 per week.
• Holiday entitlement: 25 days per annum FTE
• Holiday purchase scheme: Buy up to an additional 5 days holiday
• Pension scheme: 4% contributory.
• Flexible benefits including Critical Illness, DenPlan and Cycle to work schemes.
• Employee referral scheme: cash reward for successful hire.
• Eyecare vouchers and free Flu Vaccinations
• Health Cash Plan to help spread the cost of essential healthcare
• 24/7 EAP Service: free advice, counselling and support for you and your family
• Wellbeing and mental health champions available at work.
• Access to an employee discount scheme with offers on insurances, lifestyle goods and services.
• Opportunities to progress your career across the business
• Equal opportunities employer; successful candidates will be selected on ability to carry out duties