Customer Service Advisor

EAC Consulting Group; Milton Keynes; On-site; GBP 26,000 - 28,000; Full time

Job summary

A market leading organization based in Milton Keynes is seeking a proactive Customer Service Advisor to join their friendly team. In this role, you will act as the first point of contact for customer inquiries, process orders, and manage customer relationships. Ideal candidates will have experience in customer service, excellent communication skills, and a positive attitude. The position offers a salary between £26,000 and £28,000, along with generous annual leave and opportunities for progression.

Benefits

Salary £26,000 - £28,000

25 Days Annual Leave

1 day working from home

Full Training and ongoing support

Clear scope for Progression

Qualifications

• At least a couple of years experience in a Customer Service orientated office role.
• Confidence using Microsoft Office suite.
• Excellent communication and organisational skills.

Responsibilities

• Be the first point of contact for customer enquiries (phone, email, online).
• Process and manage customer orders from start to delivery.
• Handle customer complaints and service queries.

Skills

Customer Service Experience

Microsoft Office

Communication Skills

Organisational Skills

Proactive Attitude

Job description

Overview

EAC are representing a Market Leading Organisation who are on the lookout for a Customer Service Advisor to join their small, friendly team in Milton Keynes.

Are you a proactive, dynamic individual who enjoys dealing with Customers in a B2B setting?

On Offer for Customer Service Advisor

• Salary £26,000 - £28,000
• 25 Days Annual Leave
• 1 day working from home (following successful probation)
• Full Training and ongoing support
• Clear scope for Progression

Responsibilities

• Be the first point of contact for customer enquiries (phone, email, online).
• Process and manage customer orders from start to delivery.
• Handle customer complaints and service queries.
• Build and maintain strong customer relationships.
• Work with internal teams (Sales, Procurement, Supply Chain) to ensure smooth service.
• Support the sales team with administration and accurate data entry.
• Manage stock and swatches, including processing, delivery, and reporting
• Take ownership of queries and see them through to resolution.
• Provide cross-team support when required.

Qualifications

• At least a couple of years experience in a Customer Service orientated office role
• A positive, can-do attitude and a proactive approach
• Someone comfortable juggling different tasks and working with various teams
• Confidence using Microsoft Office
• Excellent communication and organisational skills
• Full UK Driving Licence