Customer Service Advisor

Adecco; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading employment agency in the UK is seeking a proactive Customer Service Advisor to support customers with inquiries, orders, and accounts. The ideal candidate will have excellent communication skills and a strong ability to solve problems in a fast-paced environment. This role offers a competitive hourly rate and the opportunity to gain valuable experience in customer service.

Benefits

Competitive hourly rate

Supportive team environment

Opportunity to gain valuable experience

Qualifications

• Proven experience in a customer service or depot-based role is desirable.
• Ability to handle a fast-paced environment with telephone interactions.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process orders, payments, and account setups.
• Raise credit notes and invoices.
• Maintain accurate stock and customer records.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to prioritize

Experience in customer service

Job description

Overview

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Advisor. This role is based at our Irlam site and involves supporting customers across various sectors with their enquiries, orders, and account needs. You will play a key role in ensuring a high-quality service experience and maintaining strong relationships with clients and internal teams.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process orders, payments, and account setups.
• Raise credit notes and invoices.
• Maintain accurate stock and customer records.
• Resolve issues and escalate when needed.
• Support depot operations and customer visits.
• Promote products and services to existing customers.
• Collaborate with internal teams to ensure service quality.

Skills & Experience Required

• Excellent communication skills across all channels.
• Strong problem-solving and prioritisation abilities.
• Ability to remain focused in a fast-paced, telephone-heavy environment.
• Willingness to learn about industry-specific products and customer needs.
• Previous experience in a customer service or depot-based role is desirable.

Benefits

• Competitive hourly rate
• Supportive team environment
• Opportunity to gain valuable experience in a fast-paced setting

How to Apply

If you\'re interested in this opportunity and meet the requirements, please submit your CV and one of our consultants will be in contact.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.