Customer Service Advisor

East Suffolk Council; Lowestoft; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A local government authority in Lowestoft is seeking four motivated Customer Service Advisors to join their team. You will deliver exceptional customer service, advocate for customer needs, and work in a flexible, hybrid environment. Ideal candidates will have experience in customer service and minimum qualifications including four GCSEs. Benefits include generous leave, training opportunities, and a local government pension scheme.

Benefits

Training and development opportunities

Generous leave entitlement

Local government pension scheme

Discounts on various products and services

Qualifications

• Experience in a busy office environment dealing with customers.
• Ability to work as part of a team and independently.
• Knowledge of East Suffolk Council services is advantageous.

Responsibilities

• Deliver first-class customer service and resolve inquiries promptly.
• Act as an advocate for customers and meet their expectations.
• Work under a flexible, hybrid model on a rota basis.

Skills

Customer service

IT competence

Teamwork

Initiative

Education

Minimum of four GCSEs at Grade A*-C / 4-9

NVQ Level 2 in Customer Service

Job description

Availability & Location

East Suffolk Council - East Suffolk House, Melton or Riverside, Lowestoft

£25,583 - £28,142 per annum

Permanent

37 hours per week

Your role

We are looking for four motivated Customer Service Advisors to join the Customer Services team. You will join a highly skilled and committed team of professionals delivering the Council's Customer Contact Service, offering a first‑class customer experience and maximising value for money.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact. Commitment to the team's Cultural Values will play a key part in the role in working to these values.

The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working. Please note that the operational needs of the business will determine where you will work on a rota basis. During the training programme for the majority of the time you will be office based; if you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

You will need

• Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner (essential)
• To be IT competent with the ability to work well both as part of a team and using your own initiative
• Knowledge of the services East Suffolk Council provides is advantageous; however, full training will be provided
• A minimum of four GCSEs at Grade A*-C / 4-9 (including English and mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Main benefits

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services

Please see our benefits brochure for further information.

For an informal discussion regarding this post, please contact Daniel Chapman on 07557312715.

Closing date: 11.59pm, 4 January 2026

Interview date: week commencing 12 January 2026

How to apply

We do not accept CVs, and all applications need to be submitted on the supporting statement template.

Step 1 - Read the advert and the Job Description and Person Specification

Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.