Customer Service Advisor

O A; Leeds; On-site; GBP 28,000; Full time

Job summary

A customer service company in Bedford is seeking a motivated Customer Service Associate to join their growing team. The role involves being the first point of contact for customer inquiries, providing technical support, and ensuring customer satisfaction. Ideal candidates will have 1-2 years of experience in customer service, a strong commitment to delivering exceptional experiences, and a technical aptitude for learning new software. This position offers hybrid working arrangements after probation.

Benefits

Hybrid working after probation

Qualifications

• 1-2 years of experience in customer service or technical support.
• Strong belief in delivering exceptional customer experiences.
• Ability to learn new software systems quickly.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Support upselling initiatives and increase product adoption rates.
• Maintain high customer satisfaction scores.

Skills

Exceptional customer service

Technical support

Problem-solving

CRM systems

Job description

Overview

Role: Customer Service Associate

Location: Bedford

Hours: 9am - 5pm Mon - Fri

Salary: Up to £28,000 depending on experience

I am currently recruiting for a customer service associate to join a growing team in Bedford. The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support, diagnosing and resolving customer issues, and maintaining customer-facing help documentation to ensure accuracy and accessibility.

Responsibilities

• Maintain high customer satisfaction scores through exceptional support delivery, achieving target response times for inquiries and support tickets, and ensuring positive customer feedback
• Contribute to customer retention and revenue growth by supporting upselling initiatives and increasing product adoption rates
• Achieve operational excellence by meeting service level agreements, maintaining accurate documentation, demonstrating high first-time resolution rates, and continuously improving personal productivity metrics
• Ensure successful customer implementations and onboarding experiences with minimal delays and reducing time-to-value for new customers
• Contribute to knowledge management by maintaining accurate customer-facing documentation, participating in training and development activities, and sharing insights to improve processes and customer experience
• Strong technical aptitude with ability to learn new software systems quickly

Qualifications

• A bright, highly motivated and driven individual.
• A strong belief in the importance of delivering exceptional customer experiences.
• A naturally curious individual with a keen interest in learning new technologies and industries.
• 1-2 years of experience in customer service, technical support, or customer-facing roles
• Experience with customer relationship management (CRM) systems and ticketing platforms (desirable)

Benefits

• Hybrid working following probation (3 days in office)